A long time ago I worked at the British
Telecom telephone exchange in
Inverness. I was the only one there with an Aussie accent and was loved by the old dears around the north of Scotland who would ring the 999 emergency number to try and get to speak with me. I was the only one in the exchange who would take time out to have a chat. As operators we had quotas to meet with our phone calls and private calls were frowned upon, but my quota was always met, I was always one of the top five operators and so the management tended to look the other way when I'd make an old dear happy for five minutes. I had half a dozen or more regular old
chooks who would ring up each day to find out what's happening in the world. From what I could gather they were mostly in their 90's, house bound, some of them blind and all of them desperately lonely because their friends were all dead and the families cared but didn't call or visit.
~
I know I have a drop dead sexy phone voice. I've been told it too many times by so many people for it to be anything other than true. Pity the rest of me doesn't match up
LOL. And it wasn't just the old dears who would ring up and chat. I had a couple of women who would ring and talk for hours. One Scot I went out with for a while, one was in Jamaica trying to get to the UK, one was a college girl in California. Part of the job was to take the call home phone calls from Poms overseas who wanted to ring home. There was a service where they could ring an international operator - me - and I'd connect to their
pre-arranged number. The connection call to the operator was free from anywhere in the world and that's why the Jamaican and
COTUSA rang so regularly.
And now the life I saved. The 999 phone call is the same as the Aussie 000 or the American 911 or the
international 112. It gets you linked to an operator and then the operator forwards the call to the fire, police or ambulance. Sometimes you get prank calls, young kids who think it's the biggest prank in the world to ring the
Polis and then run away. Or the Welsh yahoos who stole a car and a mobile phone and spent four or five hours driving around Wales and ringing the emergency number from the phone. Mobile phone calls to 999 would go to two or three telephone exchanges in Britain, so in
Inverness we could get calls from all over the country.
When London flooded the mobile phone system went down because of the number of emergency calls. When a German was
autobahning up an English motorway on the
wrong side of the road at
German speeds there was a major mobile phone emergency call lock up. That bloke had got off the ferry in Dover after
recieving a phone call on his mobile from his son who had had an accident in England and was in hospital. So he drove the only way he knew following the signs to Manchester. I think he realised things were a bit strange when the signs to Manchester were on the other side of the autobahn and all the cars coming towards him were flashing their lights and blowing their horns, on his side of the road. I can imagine him cursing at these bloody crazy English before he realised he was a bloody crazy Kraut. The yuppies loved this one, they'd finally got an excuse for using their mobile phone for an emergency and half the country seemed to be doing the same thing.
When 999 calls come through and there isn't anyone on the other end we had to go through a procedure asking if you need an emergency service and can't speak, please tap the phone.
And she tapped. Not once, frantically. Again and again and again. I got her to stop and said to her are you serious, if you need an emergency service please tap once for yes and twice for no.
One tap.
Can you speak
Two taps.
OK. I'm going to connect us to the police, hang on don't go.
tap, tap, tap, tap, tap
Hello police, this is emergency at
Inverness. I have a caller on the line who can't speak. Can you help? We have a communication thingy with one tap for yes two taps for no. It's here that I had to turn the call over to
the Police but listen in until a name and an address was given. Part of the procedure and something that had to be stuck to to stop British
Telecom being sued.
Police - can you hear me caller?
One tap.
OK caller we are going to get to you, but we need to know where you are and who you are.
Are you male
tap tap
OK good. A girl. Girls are usually smarter. (PC woman laughs)
tap, tap, tap, tap, tap
I'll start reading the alphabet and when we get to the first letter of your name tap.
A.B.C.D.E.F.
tap
I'll try and get the first few letters of your name and then guess the rest.
OK A.
tap
FA caller. Is that right FA
tap
Fanny?
tap tap
Faith Fay Farrah
tap tap to each of these
I butt in - I'm not supposed to once
the police are on line.
Fatimahtap, tap, tap, tap, tap
Is your name
Fatimah? Asks PC woman.
tap
Wonderful
Fatimah. How old are you. Can you tap once for each of the first ten years of your life so I can get a rough idea.
One tap.
Oh dear. Can you tap again, once for each of the other years.
Six taps.
Sixteen. Sixteen
year old F
atimah.
And so the call went on for four hours. I had to pop in and out of the call for all of that time and continue with my other emergency calls and the call home calls and the lost 10p in the phone box calls. I couldn't legally disconnect my connection between the police and the caller until an address was found and when the address was found I didn't disconnect because I was a part of this story now.
Fatimah was a disabled girl, stuck in a wheel chair and unable to speak. But her brain was as sharp as a knife. Daddy was a Pakistani business man who'd emigrated to England with his parents and had set out to create a successful company to cater for his own family. Except for
Fatimah - she was an
embarrassment to him.
The successful business man had taken the rest of his family to Euro Disney for the weekend and locked
Fatimah in the secret room behind his office. The room with a bed, a
TV and a shower. And his spare,
untraceable mobile phone he used for special business deals.
The police found the office just as the battery on the mobile phone began to run out. The last thing PC woman and I heard was the sledge hammers breaking every wall in the place looking for
Fatimah.
PC woman cried and I did too.